Warranty

This warranty is given by Kiddy Space Pty Ltd (ABN 53 662 729 071), trading as Kids Furniture FDO, for products bought from kidsfurniturefdo.com.au or our Auburn showroom.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies you have under the law.

How long the warranty lasts

The warranty period for each product is shown on its product page and starts on the date of delivery (or collection). For bunk and loft beds with a structural warranty:

Structural frame – 3 years: the solid timber frame, slats and joints.
Other components – 1 year: drawers and drawer runners, hardware and finishes.

A defect must appear within the relevant period for you to claim under this warranty. Replacement parts or products don't restart the warranty period.

What's covered

Defects in materials or workmanship that appear during the warranty period, when the product has been assembled, used and cared for according to our instructions.

What's not covered

Normal wear and tear.
Damage from not following the assembly, use or care instructions, including exceeding the weight limit or using a top-bunk mattress thicker than the stated maximum.
Accidental damage, misuse, or modification of the product.
Damage from moisture, mould, heat or direct sunlight.
Commercial or rental use.
Defects in floor stock or clearance items that were disclosed at the time of sale.
Products bought from other retailers, such as Temple & Webster. Please claim through that retailer.

What you need to do to claim

Contact us within the warranty period, as soon as you notice the defect.
Provide your order number or proof of purchase.
Keep the product until we've assessed your claim.

How to make a claim

Email hello@kidsfurniturefdo.com.au with:

your order number;
a description of the problem; and
clear photos or a short video of the issue.

You can also post your claim to Kiddy Space Pty Ltd, Level 2, 219 Parramatta Road, Auburn NSW 2144, or call 1300 455 153.

What we'll do

We'll contact you within 2 business days of receiving your claim. If your claim is valid, we'll repair the product, send replacement parts, replace the product or give you a refund, at our option. Replacement parts are dispatched within 2–3 business days of approving your claim.

Costs

We pay to send replacement parts to you.
If the product needs to come back to us, we'll arrange and pay for collection.
If you incur other reasonable expenses in making a valid claim, email us your receipts and we'll reimburse you.