Shipping policy
Shipping & Delivery
How much does delivery cost? Enter your delivery address and postcode at checkout to see your delivery cost. Costs are based on the total weight and cubic size of your order and your delivery location.
Delivery service Our standard service is a one-person delivery to your door at ground level. It does not include carrying items inside, upstairs or into lifts, placement, or removal of packaging.
If you need delivery into a unit or apartment, up stairs, a two-person delivery, or have other special requirements, please email us at hello@kidsfurniturefdo.com.au immediately after placing your order. Extra costs apply and will be quoted on request.
Where do we deliver? We deliver Australia-wide. We cannot deliver to PO Boxes or parcel lockers. Some remote and island locations may cost extra or may not be serviceable. If this applies to your order, we will contact you before dispatch.
When will my order be dispatched? In-stock items are dispatched within 2–3 business days. For items not available for immediate dispatch (e.g. pre-order items), the estimated dispatch date is shown on the product page.
How long will delivery take? Delivery usually takes 3–14 business days after dispatch, depending on your location. Sydney metro deliveries are generally at the faster end of this range, while regional and remote areas may take longer. These are estimates only.
Deliveries are made Monday to Friday during business hours, excluding public holidays.
Can I get an evening or weekend delivery? For Sydney metro customers, we can arrange a weekday evening, Saturday or Sunday delivery for an extra fee. Place your order online, then call us straight away on 1300 455 153. Once we start processing your order, we may not be able to offer this service.
What if my order has more than one product? We usually ship all items together to keep delivery costs down. If your order includes a pre-order item, we will wait until all items are available. If you would prefer to receive in-stock items first, email us at hello@kidsfurniturefdo.com.au. Extra delivery charges may apply.
Do I have to be home to receive my order? Someone must be available to sign for the delivery. If you can't be home, you can contact the carrier to give an Authority to Leave. Your items will then be left at the delivery address without a signature. Once delivered, Kids Furniture FDO and our carriers are not responsible for loss or theft of unattended items. This does not affect your rights under the Australian Consumer Law regarding faulty products.
What if a delivery is missed? If no one is available and no Authority to Leave has been given, the carrier may leave a card or take your items to a local depot for collection. If items are returned to us because of a missed delivery or an incorrect address, redelivery fees will apply.
Can I change my delivery address or order? Please contact us as soon as possible. We can usually make changes before your order is dispatched, but not after.
Do you offer assembly? For Sydney metro customers, we can arrange professional assembly. Contact us for a quote.
How do I track my order? Once your order is dispatched, you will receive an email with tracking details where available. For tracking enquiries, email hello@kidsfurniturefdo.com.au.
What if my order is lost or damaged in transit? All orders are covered by our free transit insurance. If your carrier advises that your order is lost, please contact us. If your items arrive damaged, please email us within 48 hours of delivery with your order number and photos of the damage and packaging. Please keep the original packaging until your claim is resolved. This does not limit your rights under the Australian Consumer Law.
Commercial orders For commercial or bulk orders, special delivery requirements, or to use your own carrier, email hello@kidsfurniturefdo.com.au.
Free Click & Collect Select Click & Collect at checkout and collect your order free from our warehouse:
• Address: Level 2, 219 Parramatta Road, Auburn NSW 2144
• Pickup hours: 7 days, 10:30am – 5:00pm
Please wait for our email confirming your order is ready before coming in, and bring a suitable vehicle and someone to help with large items.
Contact us Call 1300 455 153, SMS 0404 398 329, or email hello@kidsfurniturefdo.com.au.