Refund policy

Refund, Return and Repair Policy

Your rights under the Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits these rights.

Before you order Please read our policies before ordering, and inspect your goods as soon as you receive them. We take care to describe and photograph our products accurately, but colours may look slightly different depending on your screen. If you notice an error in a listing, please let us know so we can fix it.

Change of mind returns

We accept change of mind returns and exchanges if:

• you contact us within 14 days of your delivery date;

• the items are unused, unassembled, and in their original packaging, in the condition you received them; and

• you provide proof of purchase.

To start a return, email hello@kidsfurniturefdo.com.au. Please don't send items back without contacting us first.

For change of mind returns:

• you are responsible for return delivery costs;

• a restocking fee of 20% applies;

• we will process your refund to your original payment method within 7 days of receiving and inspecting the items. Depending on your bank or payment provider, it may take a few extra days to appear in your account.

Cancellations: If you cancel before your order is dispatched, a $25.00 processing fee will be deducted from your refund to cover payment and administration costs.

Items not eligible for change of mind returns: special orders, floor-stock and clearance items, and mattresses (for hygiene reasons). Please choose carefully. These items are still covered by the Australian Consumer Law if they are faulty.

We may decline change of mind returns that don't meet these conditions.

Damaged or faulty products

Damaged in transit: Please email us within 48 hours of delivery with photos of the damage and packaging.

Faulty products: If a product develops a fault, contact us as soon as you notice it. You are covered for a reasonable period after purchase, depending on the product.

Major failure: If the problem is a major failure (for example, the product is unsafe, can't be fixed, is significantly different from its description, or you would not have bought it had you known about the problem), you can choose a refund or a replacement.

Minor failure: If the problem is minor, we will repair or replace the item, or offer a refund, within a reasonable time. Where suitable, we may also offer alternatives such as a replacement part or touch-up paint, which you can choose to accept.

Return costs: We cover reasonable costs of returning faulty items. For large items that are difficult to send back, we will arrange collection.

How to make a claim: Email hello@kidsfurniturefdo.com.au with:

• your order number;

• a description of the problem; and

• clear photos of the issue (and the packaging, for transit damage).

Our customer support team will contact you to resolve it.